Front Office Skills Course

A front office personnel is the first point of contact for hotel guests and therefore, is the focal point for all information about the hotel and its facilities.

The Skills Malaysia INVITE Front Office course will provide participants with an overview of Front Office procedures, and offer practical advice in handling all phases of the guest cycle. This practical course will provide skills and knowledge in the operation of Front of House Reservations.

Graduates should be successful in developing future front office careers within hotels and other establishments in the leisure and tourism sectors.

Front Office Staffs

Hotel Receptionist

Front Desk Supervisor

Certification / Awards

Assessment may be conducted through oral, written and practical methods.

Upon completion of this course, students will receive the following Certificates and Diplomas:

• Malaysian Skills Certificate – Front Office Assistant (Level 2)
• Malaysian Skills Certificate – Front Office Supervisor (Level 3)

COURSE	Front Office Supervisor (INVITE II)
AWARD	Certificate Levels 1, 2 & 3 (Malaysian Skills Certificate) Diploma in Business Skills (City & Guilds, UK)
DURATION	24 months, including 12 - 24 weeks internship training
TUITION FEES	USD 8,464 (RM 26,200) Application Fee : USD 99 Int’l Student Admin. Fee : USD 957 Course & Exam Fees : USD 7,590
HOSTEL FEES	2 years: RM 5,200 (USD 1,716)
ENTRY REQUIREMENTS	18 – 45 years old With 9 Years Schooling OR With 6 Years Schooling and 3 Years Prior Work Experiences in Related Fields
TRAINING CENTRE LOCATION	Pulau Indah, Selangor, Malaysia Seri Kembangan, Selangor, Malaysia Penang, Malaysia Kuching, Sarawak, Malaysia

COURSE MODULES
Check-in & check-out guest	Communication
Reservation	Reporting
Reception duties	Supervisory
Cashier function, services and closing	Staff performance
Guest request	Training programme
Monitor staff	Cost control
Inventory	Night audit

Source: Skills Malaysia INVITE